Our framework -- the Norton Henry System -- which enables us to carry on legacies of owner-operated businesses rests on five legs: People, Customers, Products, Delivery, and Culture (see The Norton Henry System). Our financial model flows across each leg, and is the topic of this post. If you ...
Harvard Business School recently published research on the impact COVID-19 has had on small businesses in the USA. It is clear the events will continue to have a major lasting impact on public health, the economy and livelihoods of many. The research of 5,800 businesses shows that by the...
Owners often ask us: "What should my business's strategy be?" We get this question most from owners who care deeply about seeing their business prosper for generations to come. And it makes sense: a well-thought strategy is a necessary ingredient for long-term success.
So how do...